Romford Man and Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Romford Man and Van provides removal, transportation, loading, unloading and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, business or organisation requesting the services of Romford Man and Van.

We, Us, Our means Romford Man and Van, the service provider.

Services means any removal, man and van, transport, loading, unloading, packing, storage assistance, or related services provided by us.

Vehicle means any van or other vehicle supplied by us for the purposes of providing the services.

Goods means the items, belongings, furniture, equipment and other property that you ask us to move, handle or transport.

Working Day means any day other than a Saturday, Sunday or public holiday in England.

2. Scope of Services

We provide man and van and removal services, including the collection, transportation and delivery of goods, plus any agreed loading, unloading and basic positioning of items at the destination.

Unless expressly agreed in writing, our services do not include professional packing, dismantling or reassembly of complex items, disconnection or reconnection of appliances, removal of doors or windows, or any work involving structural alterations to premises.

We reserve the right to refuse to move goods that we reasonably consider to be dangerous, illegal, excessively heavy, inadequately packed, or likely to cause damage to our vehicle, equipment, personnel or other goods.

3. Booking Process

3.1 Booking Requests

Bookings may be requested by phone, online form or other methods we may offer from time to time. A booking is only confirmed when we have accepted your request, confirmed the date, time, service details and rates, and you have agreed to these Terms and Conditions.

3.2 Information You Must Provide

You must provide accurate and complete information at the time of booking, including but not limited to:

The collection and delivery addresses.

Details of parking arrangements and any restrictions, such as time limits, height or width limitations, permit requirements or access issues.

The number and nature of goods to be transported, including any heavy, fragile, oversized or unusual items.

Floor level and access details at each address, including lifts, stairs, narrow doorways, or other restrictions.

Any relevant time constraints or special instructions.

We rely on the information you provide to plan the job. If the information is incomplete or inaccurate, this may result in additional charges, delays, or in extreme cases our refusal to proceed with the service on safety grounds.

3.3 Changes to Bookings

Any changes to the agreed date, time, addresses, scope of work or other details must be requested as early as possible and are subject to our availability and agreement. We may revise the price to reflect any such changes.

4. Pricing and Payment

4.1 Rates and Estimates

Our charges may be based on hourly rates, fixed prices, or a combination, as confirmed at the time of booking. Where we provide an estimate based on information supplied by you, it is not binding if the information given proves to be inaccurate, incomplete or changes before or during the job.

We may apply additional charges where:

Access is more difficult than advised, requiring extra time or manpower.

There are delays outside our control, including waiting for keys, lack of parking, or goods not being ready to move.

Additional goods or services are requested on the day of the job.

4.2 Deposits

We may require a deposit to secure your booking. The deposit amount and payment deadline will be confirmed at the time of booking. Your booking is not guaranteed until the deposit has been received in cleared funds, if a deposit is required.

4.3 Payment Terms

Unless otherwise agreed in writing, payment is due immediately upon completion of the services on the same day. We may accept cash, card payments or bank transfer, subject to the methods we have available at the time of service.

In some cases, we may require full or partial payment in advance. If payment is not received when due, we reserve the right to withhold delivery of goods until payment is made in full, and to apply late payment charges where applicable.

4.4 Late Payment and Recovery of Costs

If you fail to pay any amount owed by the due date, we may charge interest on the overdue amount at the statutory rate, and recover from you any reasonable costs we incur in pursuing payment, including debt recovery agency fees and legal costs.

5. Cancellations and Rescheduling

5.1 Client Cancellations

If you need to cancel or reschedule your booking, you must notify us as soon as possible. The following cancellation terms will normally apply, unless otherwise agreed:

If you cancel more than 72 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new date at our discretion.

If you cancel between 48 and 72 hours before the scheduled start time, we may retain part or all of your deposit.

If you cancel within 48 hours of the scheduled start time, you may be charged up to the full quoted amount, reflecting the short notice and our inability to allocate the slot to another client.

5.2 Cancellations by Us

We will make reasonable efforts to honour every confirmed booking. However, we may cancel or reschedule a booking where we are prevented from providing the service due to circumstances beyond our control, such as severe weather, vehicle breakdown, accidents, road closures, staff illness, or other unforeseen events.

In such cases, we will notify you as soon as reasonably practicable and offer an alternative date or time. Our liability will be limited to a refund of any deposit or pre-payment you have made for the affected booking, and we will not be responsible for any indirect or consequential losses arising from the cancellation.

6. Client Responsibilities

You are responsible for:

Ensuring that all goods are properly packed, labelled and ready for transport, unless we have agreed to provide packing services.

Ensuring that any fragile, delicate or high-value items are clearly identified to our team before loading.

Arranging suitable parking at both collection and delivery addresses, and covering any parking fees, permits or fines incurred due to lack of suitable arrangements.

Obtaining any permissions required for access to communal areas, loading bays or restricted zones.

Ensuring that children and pets are kept safely away from moving vehicles and lifting operations.

If you or your representative are not present at the agreed time and location, we may, at our discretion, treat this as a cancellation and apply the relevant cancellation charges.

7. Liability and Limitations

7.1 General Liability

We will exercise reasonable care and skill in providing our services. However, our liability for loss or damage to goods or property is subject to the limitations set out in this section.

7.2 Exclusions of Liability

We are not liable for:

Loss or damage arising from your failure to adequately pack or protect goods, unless we have agreed to provide packing.

Damage to goods with pre-existing defects, weakness or wear and tear.

Loss of or damage to items of special value, including but not limited to cash, jewellery, watches, precious metals, stones, collectibles, important documents, data, electronic files or irreplaceable items, unless we have agreed in writing to transport such items with specific terms.

Losses arising from delays, missed appointments, loss of earnings, or other indirect or consequential losses, whether caused by delay, cancellation, or any other reason.

Damage caused by your instructions against our professional advice, or by moving items where we have warned that the move may cause damage.

7.3 Limits on Liability for Goods

Our liability for loss or damage to goods, where we are found to be at fault, is limited to the lower of the repair cost, the replacement value, or a reasonable estimate of the current market value of the item, subject to an overall cap for each job, unless we have expressly agreed a different limit in writing.

You should consider arranging your own insurance cover for high-value goods or for the overall move, as our standard liability may not be sufficient to cover the full value of your belongings.

7.4 Property Damage

We will take reasonable care to avoid damage to your property during loading and unloading. However, we are not liable for damage to walls, floors, doors, staircases or other structural elements where such damage results from the normal movement of large or heavy items in confined or difficult spaces, and where you have requested that we proceed despite advice about potential risk.

8. Waste and Disposal Regulations

8.1 General Compliance

We operate in accordance with applicable waste and environmental regulations. We are not a general waste disposal company and will only remove waste or unwanted items by prior agreement, and in accordance with relevant laws and licences.

8.2 Prohibited Items

We do not transport or dispose of hazardous, toxic, illegal or regulated waste, including but not limited to chemicals, solvents, asbestos, gas cylinders, explosives, medical waste or flammable liquids. You must not present such items to us for removal.

8.3 Household and Commercial Waste

Where we agree to remove unwanted items or waste, any associated disposal charges will be confirmed in advance where possible. You are responsible for declaring the nature of items to be removed so we can comply with relevant waste regulations.

If we discover that items taken for disposal include prohibited or regulated waste that has not been declared, we reserve the right to return such items to you or to pass on any additional handling and disposal costs and any fines or penalties we incur as a result.

9. Delays and Force Majeure

We will make reasonable efforts to adhere to agreed arrival and completion times. However, times are estimates and not guaranteed. Traffic, weather conditions, road closures, accidents, and other factors outside our control may cause delays.

We are not liable for any losses you incur due to delays that are outside our reasonable control. In the event of force majeure, including but not limited to extreme weather, natural disasters, strikes, public disturbances or other major events, we may suspend or cancel the services without liability, other than to refund any payment for services not performed.

10. Insurance

We maintain appropriate vehicle and public liability insurance for our operations. However, our insurance cover is subject to policy terms, conditions and exclusions, and is not a substitute for your own home contents or business insurance.

We strongly recommend that you arrange suitable insurance cover for your goods during transit and handling, particularly where items are high in value or difficult to replace.

11. Complaints and Claims

If you are dissatisfied with any aspect of our service, you should raise the issue with our team as soon as possible, preferably on the day of the move, so that we can try to resolve it promptly.

Any claim for loss or damage should be notified to us in writing within a reasonable period after the completion of the job, and in any event no later than 7 days from the date of service, providing full details of the alleged loss or damage, supporting evidence and any relevant photographs.

Failure to notify us within this timeframe may affect our ability to investigate and may limit our liability.

12. Data Protection

We will use your personal information only for the purposes of managing your booking, delivering our services, processing payments, and handling any related queries or legal obligations. We will take reasonable steps to keep your personal data secure and will not sell your information to third parties.

13. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales will have exclusive jurisdiction over any disputes or claims arising from or relating to these Terms and Conditions or the provision of our services.

14. General Provisions

14.1 Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation we provide, constitute the entire agreement between you and us in relation to the services, and supersede any prior discussions or understandings.

14.2 Variation

No variation of these Terms and Conditions will be effective unless agreed in writing by us. Our failure to enforce any provision shall not be deemed a waiver of that or any other provision.

14.3 Severability

If any part of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect.

By proceeding with a booking or allowing our team to commence work, you confirm that you have read, understood and agree to these Terms and Conditions.