Romford Man And Van Terms and Conditions

These Terms and Conditions apply to all bookings made with Romford Man And Van, referred to in this document as “we”, “us”, or “our”. By placing a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before using our man and van service. If you are booking on behalf of another person, you confirm that you have authority to accept these conditions for that person as well.

These terms are intended to set out the rights and responsibilities of both parties in a clear and fair way. They cover the booking process, payments, cancellations, limitations of liability, waste-related obligations, and the legal rules that apply to the service. They are designed for domestic and commercial customers, including customers using a Romford man and van for removals, collections, deliveries, and general transport tasks.

We may update these terms from time to time. The version in force at the time of booking will apply to your service unless a change is required by law or by an agreement made in writing. Any variation agreed verbally by our staff will only be valid if confirmed by us in writing or by electronic message.

1. Booking process

Bookings may be made by telephone, email, messaging service, or any other method we make available. A booking is only confirmed when we have accepted your request and, where required, received any deposit, advance payment, or written confirmation from you. Quotes are usually based on the information you provide, including item size, access conditions, number of crew required, time needed, and distance to be travelled. If the information you provide is incomplete or inaccurate, we may revise the price, staffing, vehicle type, or schedule.

It is your responsibility to ensure that the details you provide are correct and complete. This includes, but is not limited to, pick-up and drop-off addresses, parking restrictions, stairs, lift access, loading limitations, fragile items, heavy items, and any special handling requirements. A Romford van and man booking may also depend on whether the task is suitable for a standard vehicle or requires additional support. If our team arrives and the service requested is materially different from what was quoted, we may refuse to proceed, amend the price, or reschedule the work.

Where a time window is agreed, we will aim to arrive within that window, but all arrival times are approximate unless expressly guaranteed in writing. Delays may occur because of traffic, weather, access issues, earlier jobs overrunning, or events outside our reasonable control. We will use reasonable efforts to keep you informed of significant delays. You must ensure that someone is present at the agreed time unless we have agreed in advance that work may proceed without attendance.

If you ask us to move additional items, make multiple trips, wait for extended periods, or provide extra labour beyond the agreed service, this may result in additional charges. We reserve the right to decline to move items that are unsafe, prohibited, unlawful, or unsuitable for transport. A van and man service in Romford may also be refused where access is unsafe, parking is impossible, or the job would put our staff, vehicles, or your property at unreasonable risk.

Any estimate or quotation is based on the information available at the time and may be revised if the actual work differs from what was described. Unless stated otherwise, quotations are valid for a limited period and may be withdrawn before acceptance. Acceptance of a quotation does not prevent us from charging for additional work that was not included in the original scope and which you later request or approve.

2. Payments and charges

Payment terms will be confirmed at the time of booking or in the quotation. Unless otherwise agreed, payment is due on completion of the service on the day the work is carried out. We may require a deposit, part payment in advance, or full prepayment for certain bookings, particularly for larger moves, long-distance work, short-notice jobs, or services requiring specialist arrangements. Accepted payment methods may include bank transfer, card payment, or cash, subject to availability.

All prices are stated in pounds sterling unless we say otherwise. Prices may be quoted as hourly, fixed, or tailored rates depending on the nature of the work. Hourly charges normally start when our team arrives at the agreed location and finish when the job is completed, unless another basis has been clearly agreed. Waiting time, storage time, parking penalties caused by your instructions, congestion charges, tolls, ferries, and other third-party costs may be added where applicable and reasonable.

If payment is not made when due, we may charge interest and recovery costs to the extent permitted by law. We may also suspend future services until outstanding sums are paid in full. If you dispute an invoice, you must notify us promptly and provide full details of the issue. You must not withhold payment for undisputed amounts. We reserve the right to pass on reasonable administrative costs arising from failed payments, chargebacks, or cancelled card transactions, where such charges are caused by your actions or instructions.

3. Cancellations, changes, and no-shows

You may cancel or amend a booking by giving us reasonable notice. If you cancel before the service begins, any deposit or cancellation charge will depend on the timing of the cancellation and the type of booking. Short-notice cancellations may result in a fee to cover reserved time, vehicle allocation, and staff scheduling. If we have already incurred costs such as parking, tolls, waiting time, or specialist equipment, these may also be chargeable.

If you need to change the date, time, location, or scope of the job, we will try to accommodate the change, but we cannot guarantee availability. A change may lead to a revised price or different service conditions. If you are not present at the agreed time, if access is not available, or if the job cannot be carried out because the information provided was incorrect, this may be treated as a cancellation or a failed attendance and may be charged accordingly.

We may cancel or suspend a booking if we believe that it is unsafe, unlawful, impossible to complete as agreed, or likely to cause damage, breach of law, or harm to persons or property. We may also cancel where payment terms are not met, where you provide false or misleading information, or where circumstances beyond our reasonable control prevent us from performing the service. If we cancel for a reason within our control, we will usually refund any advance payment for work not carried out, subject to any legitimate deductions for work already performed or costs already incurred.

4. Customer responsibilities

You are responsible for ensuring that all items are properly packed, labelled, and ready for transport unless we have expressly agreed to pack or prepare them. Fragile items, disassembled furniture, electrical goods, and valuables should be protected appropriately. You must remove personal data from devices where necessary and ensure that transported goods are lawful to possess, move, and deliver. We are not responsible for checking ownership or legal entitlement to items unless a law requires us to do so.

You must ensure that properties, access routes, driveways, stairwells, and parking spaces are suitable for the work. You are also responsible for obtaining any permits, permissions, or authorisations required for loading, unloading, or parking unless we agree in writing to arrange them. If we rely on your instructions about access or parking and those instructions prove inaccurate, any resulting delay, additional labour, fines, or charges may be added to your bill.

You must not ask our team to carry out any work that involves illegal activity, unsafe lifting, use of damaged items, or handling of prohibited goods. If you believe an item may be hazardous, heavy, awkward, or difficult to move, you should tell us in advance. Our staff may refuse to move items if they consider them unsafe or beyond the agreed scope. We may also require additional equipment or personnel where necessary, with the cost adjusted accordingly.

5. Liability and loss

We will use reasonable care and skill when providing our man and van services, but we do not accept liability for losses or damage that are outside our reasonable control. This includes delays caused by traffic, weather, road closures, accidents, public authority action, or other events that could not reasonably be prevented. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Where we are responsible for loss or damage to your property, our liability is limited to the repair or replacement cost of the affected item, or the reasonable value of the damage, subject to the maximum extent permitted by law and any applicable insurance arrangements. We do not accept liability for indirect or consequential loss, including loss of profit, loss of business, missed appointments, emotional distress, or loss of opportunity, unless such loss is caused by our negligence and cannot lawfully be excluded.

You are advised to keep insurance for goods in transit, especially for high-value, fragile, antique, or irreplaceable items. If you claim that damage has occurred, you must notify us as soon as reasonably possible and provide evidence such as photographs, item descriptions, and proof of value. Failure to report an issue promptly may affect our ability to investigate the matter and may limit any remedy. We may inspect the item, packaging, access conditions, and handling circumstances before accepting any liability.

6. Waste regulations and disposal

If the service includes removal, transport, or disposal of waste, you agree to comply with all applicable UK waste laws and regulations. We may only carry waste where it is lawful for us to do so and where the correct arrangements have been made. You must accurately describe the waste before collection, including whether it contains electronics, mattresses, paint, chemicals, oils, batteries, or any other controlled materials. Misdescription may lead to refusal, extra charges, or cancellation.

We will not collect or transport hazardous waste unless we have expressly agreed to do so and are permitted by law. Prohibited or restricted items may include asbestos, clinical waste, gas cylinders, fuel, solvents, pressurised containers, explosive items, and any material requiring specialist licensing. If waste is found to contain prohibited items after loading begins, we may stop the job and require you to arrange lawful disposal at your cost. You remain responsible for ensuring that waste transfer is lawful and that any required documentation is completed accurately.

Where waste is taken for disposal, recycling, or transfer, you agree that we may use licensed facilities, authorised carriers, and compliant handling methods. You must not present waste as ordinary household items if it is regulated or requires special treatment. If an environmental, safety, or regulatory issue arises because of incorrect information supplied by you, you will be responsible for any related costs, penalties, clean-up expenses, or third-party claims to the extent permitted by law.

7. Property care, access, and reasonable exclusions

We will take reasonable care to avoid damage to floors, walls, doors, and fixtures while moving goods, but minor scuffs or wear may occur during normal handling, especially in narrow spaces, staircases, or properties with limited access. You should protect surfaces where necessary and tell us in advance about any delicate areas, restricted access, or unusual risks. We may decline to move items through unsafe routes or where doing so could cause avoidable damage.

If we are asked to dismantle or reassemble furniture, disconnect appliances, or handle fixings, this will only be done where agreed in advance and where it is safe and appropriate to do so. We are not liable for faults caused by pre-existing defects, poor assembly, hidden weaknesses, or items that are already damaged. Unless otherwise agreed in writing, we do not guarantee wall mounting, plumbing, electrical work, or any specialist trade activity requiring certification.

Any item that is exceptionally heavy, oversized, fragile, or awkward may require a separate assessment before we agree to move it. If an item proves more difficult than described, we may charge for additional time or labour, or refuse to continue if continuing would be unsafe. Our decision on whether an item can be moved safely is final on the day, provided it is made reasonably and in good faith.

8. Complaints, law, and jurisdiction

If you have a complaint, you should raise it with us as soon as possible so that we can investigate and, where appropriate, put things right. You agree to provide reasonable cooperation, including photographs, supporting documents, and a clear description of the issue. Complaints made long after the service may be harder to investigate and may affect the outcome. Any settlement or goodwill gesture offered by us does not amount to an admission of liability.

These Terms and Conditions and any dispute or claim arising from them, or from the provision of our Romford man and van service, shall be governed by and interpreted in accordance with the laws of England and Wales. Any dispute that cannot be resolved amicably may be brought before the courts of England and Wales, which shall have exclusive jurisdiction unless mandatory law requires otherwise. If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue in full force.

This document contains the complete terms on which we provide our service unless a separate written agreement states otherwise. No failure or delay in enforcing any right shall be treated as a waiver of that right. For the avoidance of doubt, nothing in these terms affects any rights you may have under applicable consumer law. By proceeding with a booking, you confirm that you have read, understood, and agreed to these conditions.